How to cancel my plan
By default all subscription plans paid via Credit Card or Paypal are automatically renewed and billed on a monthly basis. You can cancel the auto renew feature by browsing the My Subscription page and clicking on the “Cancel Automatic Renew” button.
We encourage you to let us automatically renew your monthly subscription so as to continue enjoying the whole functionality of Ether Mailer
I cannot decide which plan I need
Ether Mailer offers only monthly subscription plans. All of them are based upon your total number of contacts (aka unique email addresses). The best way to determine which plan you need is to choose the one that covers the total number of your contacts.
For example, if you have 6839 contacts you will have to choose the plan with 10.000 contacts. The previous plan has 5000 contacts – too few for you.
I want a refund
Normally our policy is no refund. We do refund only for very rare cases.
The main problem with refunding has to do with taxation. It is very difficult to cancel an invoice since it is considered suspicious for tax authorities.
Ether Mailer sends you automatic emails both 5 days and 1 day before your auto subscription renewal as a reminder. You have 5 days to cancel your subscription.
My company needs an invoice
Before buying a plan, please edit your user profile. If you are a EU member, you will have to provide a valid VAT ID.
In case you forgot to add your VAT ID and you received a simple receipt, it is not possible to cancel it and issue an invoice. So please be sure that you have already added your VAT ID prior purchasing!
My credit card is not accepted
Please contact your credit card issuer (eg. your bank). Maybe there are some limitations and you cannot use it.
If the problem persists, you may also pay via Pay pal or Bank Transaction. For further assistance, please contact us.
My paypal account is not accepted
My plan is not activated
If you paid via Credit Card or Paypal, the plan is instantly activated! When paying via Bank Transfer it make take up to 3 working days to activate your account. We have to make sure that our bank account is credited with the money you transfered. If more than 3 working days have passed, please contact us.